008win Privacy Policy

1 Introduction

008win ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who registers and uses the 008win platform. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by 008win.

This Privacy Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and the implementing rules and regulations of the National Privacy Commission. It reflects 008win's commitment to processing personal data lawfully, fairly, transparently, and in a manner that respects the rights of every Filipino player on our platform.

References in this Privacy Policy to "personal data" mean any information that identifies or can reasonably be used to identify you as an individual — including your name, contact details, payment information, and account activity data — as defined under the Data Privacy Act of 2012.

2 Personal Data We Collect

008win collects personal data from you in several ways throughout your relationship with our platform. The categories of personal data we collect include:

2.1 Registration Data

When you create a 008win account, we collect: your full legal name, date of birth, Philippine mobile number, email address, and login credentials (password stored in hashed form). This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years old.

2.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (such as your PhilSys ID, passport, driver's license, UMID, SSS, or GSIS card), proof of address (such as a utility bill or bank statement), and proof of payment method ownership. These documents are processed securely and used solely for identity verification purposes.

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, wagers, and account balance changes on your 008win account. For payment processing, we collect payment method details sufficient to process transactions — such as your GCash mobile number or bank account name — but we do not store full bank account credentials on our servers.

2.4 Gaming Activity Data

We record your game session history, wager amounts, game preferences, sports betting selections, bonus usage, and related gaming activity. This data is used to operate your account, calculate winnings, detect fraud, and fulfill our responsible gaming obligations.

2.5 Technical & Device Data

When you access 008win, we automatically collect technical information, including your IP address, browser type and version, device type and operating system, the pages you visit, session duration, and referring URLs. This data helps us maintain platform security and improve the player experience.

2.6 Communications Data

If you contact 008win's customer support team, we retain records of those communications — including the content of messages, timestamps, and resolution details — to maintain service quality and resolve any disputes that may arise.

3 How We Use Your Personal Data

008win uses the personal data we collect for the following purposes:

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, 008win processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing is required to enter into and perform our contractual obligations to you as a registered 008win player — including account management, payment processing, and game operation.
• Legal obligation: Processing is necessary for 008win to comply with applicable Philippine laws and regulatory requirements, including AML obligations, PAGCOR licensing conditions, and KYC requirements.
• Legitimate interests: Processing is necessary for 008win's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud detection, platform security, and responsible gaming compliance — provided those interests are not overridden by your rights and interests.
• Consent: Where required by law, 008win will seek your explicit consent before processing personal data for purposes not covered by the above bases — such as optional marketing communications.

5 Sharing Your Personal Data

008win does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties only as necessary to operate the platform and meet our legal obligations:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment providers receive only the data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Game providers: Licensed game providers (such as Evolution Gaming, Pragmatic Play, JILI, and others available on 008win) may receive your player session data as necessary to deliver game services. They do not receive your full KYC or financial data.
• KYC and identity verification services: We may use third-party identity verification providers to assist in processing your KYC documents. These providers are contractually bound to handle your data securely and solely for verification purposes.
• Regulatory and law enforcement authorities: 008win will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities when required to do so by law, court order, or regulatory direction.
• Fraud prevention and security services: We may share technical and account data with fraud detection service providers to protect the platform and all players from fraud, cheating, and abuse.

Where 008win shares personal data with third-party service providers, we require those providers to implement appropriate technical and organizational security measures and to process your data only on our documented instructions.

6 Cookies & Tracking Technologies

008win uses cookies and similar tracking technologies on its platform to maintain session security, remember your preferences, analyze platform usage, and support fraud detection. Cookies are small data files stored on your device by your browser.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the 008win platform to function. These include session authentication cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these cookies while using the platform.
• Functional cookies: Remember your language preferences and other account settings to provide a more personalized experience on 008win.
• Analytics cookies: Help us understand how players use the 008win platform — which pages are visited most, where players encounter issues, and how the platform performs across different devices and Philippine network conditions. Analytics data is aggregated and does not identify you individually.
• Security cookies: Assist in detecting fraudulent activity, unauthorized access attempts, and bot traffic directed at the 008win platform.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Note that disabling strictly necessary cookies will affect your ability to use the 008win platform, as session authentication requires cookies to function.

7 Data Retention

008win retains your personal data for as long as your account remains active and for such additional periods as are required to meet our legal, regulatory, and operational obligations. Key retention periods include:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations and PAGCOR licensing conditions.
• Financial transaction records: Retained for a minimum of five (5) years following each transaction, in compliance with Philippine tax and AML requirements.
• Gaming activity data: Retained for a minimum of two (2) years following account closure for dispute resolution and regulatory reporting purposes.
• Customer support communications: Retained for two (2) years following resolution of the relevant matter.
• Technical and device data: Retained for up to twelve (12) months for security and fraud prevention analysis.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with 008win's data destruction procedures. Where anonymization is used, the resulting data no longer identifies you and may be retained for analytical purposes indefinitely.

8 Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 008win:

To exercise any of the above rights, contact the 008win support team. We will respond to your request within the timeframes prescribed by the Data Privacy Act of 2012. We may need to verify your identity before processing your request to protect your data from unauthorized disclosure.

9 Data Security

008win implements and maintains appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 008win platform.
• Passwords stored using industry-standard one-way hashing algorithms; 008win employees cannot view your plain-text password.
• Two-factor authentication (2FA) options for player account access.
• Role-based access controls limiting employee access to personal data to only those with a legitimate need to process it.
• Regular security audits and penetration testing of the 008win platform infrastructure.
• Secure, access-controlled server environments for data storage.

While 008win applies these safeguards, no internet-based platform can guarantee absolute security. You are also responsible for keeping your own 008win login credentials secure. Do not share your password or OTP codes with anyone — including individuals claiming to be 008win staff. 008win support staff will never ask for your password.

10 Underage Players & Children's Privacy

The 008win platform is strictly prohibited to individuals under the age of 21 years, in line with PAGCOR regulations and Philippine gaming law. 008win does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been submitted by a person under the minimum age of 21, we will promptly delete that data and terminate the associated account.

If you believe that a minor has registered on the 008win platform, please contact our support team immediately. We take underage gambling seriously and cooperate fully with parents, guardians, and regulatory authorities to prevent it.

11 Changes to This Privacy Policy

008win reserves the right to update or revise this Privacy Policy at any time. The most current version of the Privacy Policy will always be available on this page at 008win.cam/privacy-policy, with the effective date of the latest revision shown at the top of this page.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — 008win will notify registered players through the contact details on file (such as your registered mobile number). Your continued use of the 008win platform following the publication of any updated Privacy Policy constitutes your acceptance of those changes.

12 Contact & Data Privacy Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 008win, please contact our Data Privacy Officer (DPO) through our support team. We are available 24 hours a day, 7 days a week, Philippine Standard Time (PST).

In your message, please include your registered 008win mobile number, your full name as registered on the account, and a clear description of your request or complaint. 008win will acknowledge receipt of your request promptly and respond within the periods required under the Data Privacy Act of 2012.

If you are not satisfied with 008win's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information about filing complaints with the NPC is publicly available through the NPC's official government resources.